Booking Terms & Conditions

Booking Terms and Conditions

Please carefully read the terms and conditions that all bookings are subject to.


Personal travel insurance is not included in the tour price. We strongly recommend that you take out full personal travel insurance at the time of booking, including accident, illness and travel cancellation for all tours to guard against the unexpected. If, at any stage, you experience unexpected changes to your schedule, please call and discuss these matters, either with your booking agent or alternatively, contact us directly.


The prices quoted on our website represent the most current prices. Where minimum numbers are not met by the balance payment due date, a small group surcharge may be offered to ensure the trips operation. Refer to the trip information for all tour inclusions and exclusions. Once you have paid a deposit for your trip any subsequent discounts or price reductions that are advertised may not be retrospectively applied. Escape Adventures will try its utmost not to increase tour prices, however, sometimes increases are outside its control. Escape Adventures reserve the right to amend tour prices at any time. Amendments may be necessitated for many reasons including, but not limited to, increases in ground operator services, exchange rate fluctuations, increased fuel costs, airfares, airport charges, or the need to engage alternative air or ground operators. Any increase in tour prices must be paid prior to the departure date.

Changes to Bookings & Transfers

Any Amendments or cancelling a part booking once the deposit has been made 61 days or more before the tour departure date will incur an administration fee, where current arrangements require alterations e.g. swapping a client name.

However, if additional services, or increased group numbers are required on top of the current arrangements which aren’t changing, then no fee is payable.

To view our full Booking & cancellation policy, please click here.


We understand that unforeseen circumstances may arise whereby you may need to make a change or cancellation to your booking. It is our goal to work with our clients to help minimise any losses from all parties; yourself, us, as well as our accommodation providers and other partners that we may work with along the trail. 

We highly recommend travel insurance to protect you against cancellation in the event that you are unable to proceed with your booking.

To view our full Booking & Cancellation policy, please click here.

Bike & Equipment Rental

All cycling equipment supplied by Escape Adventures is suitable for the trails we operate on. In making a booking for rental equipment, it is agreed that all cycling equipment will be used solely for the enjoyment on the cycle trail that it is intended for, or for cycling on sealed or metal roads, or formed cycle trails in the local vicinity.  Failure to comply with this will result in the Renter being required to pay the costs of repair or replacement of the bicycle.

Escape Adventures warrants that all rented equipment is fit for the purpose for which it is intended at the beginning of the rental period. The Renter agrees to check over the equipment at the beginning of the rental period to ensure it is in good condition and full working order.  Any issues must be communicated to Escape Adventures at this point, as you may be charged for anything that is broken or damaged on the bicycle when it is returned.

Only Escape Adventures staff or agents are to carry out modifications to our bicycle equipment. This includes fitting and removing bike seats or pedals. The exception to this is adjusting seat heights and replacement of a tube in the event of a puncture. 

Confirmation of a booking that includes rental equipment is taken as agreement to these terms and conditions. By accepting these terms, the Renter takes responsibility for any excessive wear and tear, damages or breakages on the hire items. The Renter agrees to Escape Adventures invoicing for any charges post-rental to repair or remedy any excessive wear and tear, damages or breakages to the hire items.


If while during your trip you have a problem, please bring this to the immediate attention of the tour leader or relevant supplier (eg. Transport provider, hotelier). If your complaint is not resolved to your satisfaction, please contact your Escape Adventures customer service team by email or phone and they will endeavour to assist you. If your complaint cannot be resolved locally, please follow this up in writing within 30 days of your return home by writing to our Operations Department at the Escape Adventures office. Please keep your letter concise and to the point for us to quickly identify your concerns and liaise with the relevant parties to respond to you as soon as possible.

Cancellation due to tour booking numbers

Escape Adventures reserve the right to nominate a small group surcharge where a trip has not reached minimum numbers or to cancel the tour. In case of a tour cancellation you will be given a full refund of the tour deposit. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from such cancellation including but not limited to visa, passport and vaccination charges, gear purchases or non refundable flights and taxes.

Route changes, Postponement, Cancellation or delay 

Escape Adventures reserves the right to either before or during a tour:

  • cancel or modify any routes within the tour or objectives set out in the itinerary; or
  • substitute different or equivalent routes within the tour in place of cancelled or modified routes, 
  • or postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the tour) any such aspect of the tour if, in the absolute discretion of Escape Adventures, it is necessary to do so due to inclement weather, snow or icy conditions or circumstances that are known to us and are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions whether political or military or terrorist or otherwise or if, in the absolute discretion of Escape Adventures, there is a likelihood of any such event occurring which may impact upon the safety of the participants, or if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking or for any other reason considered necessary by Escape Adventures. In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the tour price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.
Proof of citizenship or information required to travel

It is your responsibility to obtain proper identification or proof of citizenship as required by the authorities of the destination to which you are travelling. You will not be entitled to a refund if you are denied boarding or entry on any basis, including without limitation, improper documentation (ie, visas) or failure to provide information. It is a requirement of many countries that your passport is valid for six months beyond the date of your return home to your home country and it is your responsibility to check you have such validity.

Force Majeure

If Escape Adventures is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of a weather event, strikes, trade disputes, fire, breakdowns, epidemics and pandemics, interruption of transport , government or political action, travel bans imposed by governments, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside AS’s reasonable control, Escape Adventures will be under no liability whatsoever to you and may, at its option, by written notice to you cancel the tour wherein clause 5 of these conditions will apply in respect of cancellation charges.


The client must take all necessary inoculations as are required or generally recommended in relation to the countries to be visited.


Whilst the company will take all reasonable precautions to provide for the clients safety and comfort, the client accepts that these tours and optional activities carry inherent risks and any client wanting to participate in such activities must be able to assume this risk. The client must be in good health. Neither the company nor its servants or its agents shall be liable for the personal injury, damage or loss including consequential loss to any client howsoever caused including personal injury caused or contributed by the company’s servants, agents or independent contractor whether under England, New Zealand or Foreign law.

Compliance with local laws

The client will comply strictly with all laws, customs and exchange restrictions of any country visited. If you break those laws or are detained by the local authorities for alleged breach of these laws, the tour may proceed without you. The company shall not be responsible or liable for any client who contravenes any law or regulation of any country visited.

Photo & video release

The client authorizes Escape Adventures to use any photographs or video taken of them during my tour for reproduction, sale, advertising without any compensation. OR the client will advise Escape Adventures if they do not want imagery or videos of themselves to be used online or for marketing purposes.

GPS and route recording

By signing these conditions, you agree not to publicly publish any GPS data or recorded route information from any Escape Adventures tour in any publicly visible media or any online media or websites.


 The contract of which these conditions form a part is to be governed and construed according to the laws of England or New Zealand. No persons or organizations has any authority to change or alter any of the above conditions, information or itineraries on our behalf.